FAQ
September 17, 2025 2025-09-17 9:10FAQ
I click on “Proceed” but the order form keeps loading. What should I do?
This usually happens if the attached files are in the wrong format or exceed the allowed size. Please try submitting the order form without attachments and then email your files directly to our support team. We will make sure your files are forwarded to the writer working on your order.
I selected the wrong academic level/urgency/number of pages/number of sources/type of assignment. Can I edit this information? Can I add more pages to my order?
Once an order is submitted, it cannot be edited. However, you can easily add more pages or instructions by placing an additional order through the “My Orders” section in your profile. Please note that the final price will be recalculated based on the updated requirements, and you may be asked to pay the difference. Our support team is always ready to assist you with this process.
Can I update my phone number/email/password?
Yes, you can update your profile details at any time. Simply log in, go to the “Edit” tab, and click “Save changes” after making updates.
Should I provide my real email/phone number?
While it is not mandatory, we strongly recommend providing valid contact details. This allows us to reach you quickly in case clarifications are needed. Your privacy is fully protected, as we never share personal details with writers. Writers will not know your name, email, or gender, and you will not see their personal information either.
Why should I trust Allessay?
You can trust Allessay with complete confidence. Many customers have shared positive feedback about the quality and timeliness of our services. We have invested significant effort into building a reliable and trustworthy company, and our main priority is to provide the highest quality academic assistance.
What makes Allessay different from other companies?
Allessay is a global leader in academic writing services. We provide personalized attention and assign experts who specialize in your subject. Our large team of qualified writers and experienced editors ensures every paper is thoroughly researched and carefully proofread. Additionally, we offer a money-back guarantee if any paper contains plagiarism or does not meet your original instructions. Refund requests must be submitted within 14 days of your order deadline, along with a valid plagiarism report or explanation.
How can I contact Allessay if I have questions?
We make communication easy and convenient. You can reach our support team via live chat, email, or our toll-free phone numbers at any time.
What information do you need from me?
The instructions provided in your order form are usually sufficient. However, if you have additional files, sources, or guidelines, you can upload them through your account. These materials will help our writers deliver the best possible paper. For proofreading or editing services, please attach your original text when placing the order.
Can I be sure my paper will be plagiarism-free?
Yes. At Allessay, plagiarism is taken very seriously. Every paper undergoes a thorough originality check using advanced plagiarism detection software. You may also request a plagiarism report for additional peace of mind.
Will my paper ever be resold or reused?
No. Allessay never resells, publishes, or shares papers with other customers. Your paper is created exclusively for you and stored securely in our database. Only your assigned writer and editor will have access before it is delivered to you.
What if someone finds out I used Allessay?
Your confidentiality is fully guaranteed. No one will know you used our services unless you choose to share it. Even our writers and editors will not know your identity, and you are free to use a pseudonym if you wish.
Can I negotiate the price for my order?
I have already paid for my order, but the system is still asking me to pay.
If this happens, please first check your email for a payment receipt and forward it to us. If you do not see the receipt in your Inbox, check your Spam or Trash folders. If there is no receipt, contact your bank or payment provider to confirm whether the transaction went through. In case you have been charged, please send us your bank statement so that our Financial Department can trace the payment. If there is neither a receipt nor a bank statement, it means your payment was not processed, and you will need to try completing the payment again using another card, device, or browser.
Can you handle urgent orders?
Yes, Allessay has extensive experience with urgent assignments. However, we strongly recommend discussing your request with one of our support managers first to confirm that your deadline can realistically be met.
Can I receive my paper earlier if the writer finishes before the deadline?
Our writers work according to the deadlines you set when placing the order. The urgency level directly affects the price, so we cannot ask writers to deliver earlier without proper compensation. If you want to move the deadline forward, you will need to pay the price difference for the updated urgency.
I chose the wrong deadline. Can I get my paper earlier?
Yes, we can adjust your deadline if needed. However, according to our policy, you will be required to pay compensation for the increased urgency. The exact amount depends on how much earlier you want the paper delivered. For example, if you selected an 11-day deadline but need the paper in 3 days, you will need to cover the price difference. Please contact our support team, and they will calculate the adjustment, guide you through the process, and update your deadline once the payment is verified.
